PrivacyPolicy

1. Introduction

Keton Consulting Ltd ("Keton Consulting," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ketonconsulting.com (the "Site") or engage with our services.

We are registered in Kenya and comply with the Kenya Data Protection Act, 2019 (the "DPA") and related regulations. By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you submit a form on our Site (e.g., request a quote, register for training, or make an EQA inquiry), we may collect:

• First name and last name
• Email address
• Phone number
• Facility name and location
• Equipment or service interest selections
• Free-text comments or inquiry details

2.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Referring URL and pages visited
• Date, time, and duration of your visit
• IP address (anonymized where possible)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries — processing quote requests, training registrations, and EQA enrollment inquiries
• To deliver our services — providing diagnostic equipment consultations, training programs, and quality assurance support
• To improve our Site — analyzing usage patterns to enhance user experience and content
• To communicate with you — sending responses to your inquiries, service updates, and relevant industry information
• To comply with legal obligations — fulfilling regulatory requirements under Kenyan law

4. Third-Party Services

Our Site uses the following third-party services that may process your data:

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Form submission data is retained for the duration of any active business relationship and up to 24 months following your last interaction with us.

6. Your Rights Under the Kenya Data Protection Act

Under the DPA 2019, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data where there is no compelling reason for continued processing
• Object — object to processing of your personal data in certain circumstances
• Data portability — request transfer of your data in a structured, commonly used format
• Withdraw consent — withdraw your consent to data processing at any time

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within 30 days.

7. Cookies and Local Storage

Our Site does not currently use tracking cookies or persistent local storage for analytics purposes. We may use essential browser features (such as session storage) required for the Site to function correctly. If we introduce analytics or advertising cookies in the future, this policy will be updated and a cookie consent mechanism will be implemented.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our Site is served over HTTPS, and form submissions are transmitted via encrypted connections. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for business professionals and laboratory personnel. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about how we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC) at www.odpc.go.ke.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.